Shipping Policy

We currently ship throughout Australia and New Zealand.

We aim to get your order on its way as quickly as possible. Please review our shipping options and estimated delivery times below.

Australia

Express Shipping

Estimated delivery: 3–5 business days
Shipping rate: $15.00 AUD

Standard Shipping

Estimated delivery: 5–14 business days

FREE Standard Shipping on orders of $75.00 AUD or more.

For orders under $75.00 AUD, the applicable Standard Shipping rate will be displayed at checkout.

New Zealand

Standard Shipping

Estimated delivery: 7–21 business days
Flat-rate shipping: $15.00 AUD

Processing & Dispatch

Orders are processed and dispatched within 48 hours of being placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Please note that the delivery estimates above apply after your order has been dispatched.

Once your order is on its way, you will receive a shipping confirmation email with tracking information where available.

Delivery Times

All delivery timeframes are estimates and cannot be guaranteed.

Delivery may occasionally be affected by courier delays, public holidays, severe weather, peak shopping periods, customs processing, or other circumstances outside our control.

Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided with your order once your parcel has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Please ensure that your delivery address is complete and correct before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address provided at checkout.

Lost or Missing Parcels

If your tracking indicates that your parcel has been delivered but you cannot locate it, please first check around your property and with household members, neighbours, or your local delivery provider.

If you believe your parcel has been lost in transit, please contact us with your order number so we can assist with the courier investigation.

New Zealand Customs & Import Charges

Orders shipped to New Zealand may be subject to customs duties, taxes, or other import charges depending on applicable New Zealand regulations.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Need Help?

If you have any questions about shipping or an existing order, please contact our customer support team and include your order number so we can assist you as quickly as possible.